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Open sizi99 with clear Legal terms

sizi99 Legal terms set out how you open an account, use DANA or QRIS, and access titles such as Live Roulette Wheel where local law permits.

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sizi99 Open sizi99 with clear Legal terms
CONTACT POLICY TEAM

Choose a direct Legal contact path

A clear contact route helps you resolve Legal questions before an account action becomes difficult to trace.

Account access Use the support channel in your account area when phone verification, a login detail or an access decision needs clarification. Include your registered number and device type so we can identify the correct account record without asking you to disclose your password.
Wallet records For DANA, OVO, GoPay or QRIS questions, send the payment reference, amount and timestamp shown on your receipt. We compare that record with the cashier entry and explain whether the matter needs a wallet provider check or an internal status correction.
Policy requests Ask for a policy explanation, personal-data copy or account-detail correction through the same support route. We record the request against your account, confirm what we can change, and explain any identity step needed before releasing account-related details.
DATA HANDLING PRACTICE

Check how Legal requests are handled

Legal handling is practical: we connect each request to the account record, check the relevant activity and explain the next step in plain English.

Data collection

We collect account details needed for registration, phone verification, payment matching and support replies. A request about Legal handling is linked to the relevant account record so we can avoid changing one account based on another person’s message.

Cookie choices

Cookies can help keep your session active and remember basic access preferences. You can manage cookie settings through your browser, although limiting them may affect account navigation or require you to repeat a login step on the same device.

Account protection

Keep your phone, password and verification details private. We do not need your password in a support request. If you suspect that another person has accessed the account, contact us promptly so we can review the login and account-status trail.

Record retention

We retain account, payment and support records for the period needed to operate the service, resolve disputes and meet applicable legal duties. When a record is no longer needed for those purposes, it is handled under our retention process.

Policy changes

When a Legal term changes, we update the policy page and identify the affected subject in the account or policy notice where appropriate. You should check the current wording before opening an account or continuing after a material policy change.

Request ownership

You can ask us to correct account details, explain a data use, provide an accessible copy or clarify an access decision. Send the request through the account support channel and include enough detail for us to locate the correct record.

Find answers about sizi99 Legal

These Legal answers address the account questions we expect you to ask before access. They explain local eligibility wording, identity checks, data requests, wallet records and the practical route for contacting us. If your situation is unusual, send the details through the support channel rather than relying on a general answer. We can then match the request to your account record and explain the next step.

Access depends on local law and the account conditions shown during registration. We may also require phone verification and matching account details before access is completed. If a restriction applies to your location or account status, contact support for an explanation rather than attempting to bypass it.

Yes, phone verification can be required before account access or an account-detail change is completed. Use a number you control and keep it current. We use the verification step to connect the request to the correct account and reduce access disputes.

We use the payment reference, timestamp and account details to compare DANA or QRIS activity with the cashier record. If the status does not match, send the receipt through support. We will explain whether the next check belongs with us or the payment provider.

You can ask for an accessible copy of personal data linked to your account through the account support channel. We may request identity confirmation before sharing it. Your request should include the registered phone number and the specific data category you want us to locate.

Send a correction request through support with the current account detail and the accurate replacement. We may ask for phone verification or another matching account step before changing identity or payment information. Do not send your password or unnecessary financial credentials.

We keep account, payment and support records while they are needed for service operation, dispute handling and applicable legal duties. The retention period can differ by record type. When the purpose ends, the record is handled according to our retention process.

Use the support channel shown in your account area between 09:00 and 23:00 WIB. Include your registered phone number, the date of the decision and what you need clarified. We can then check the account trail and explain the relevant policy step.

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